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Why can’t I get a refund when your website says I can?


Last updated on Jan 24, 2024

We generally have a ‘’no-refund’’ policy for all purchases, as stated in our Terms of Service.

However, in special circumstances, we can look into whether a user is eligible for a refund, for example, if they experienced a verified technical issue and were not able to use the app at all.

If you believe you might be eligible for a refund, kindly reach out to our support team ([email protected] ) explaining the situation and one of our agents will be happy to look into your case.