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My email address is not recognized when trying to log in


Last updated on Jan 24, 2024

If your email is not recognized when you try to log into the app and/or self-service portal, it could be one of the following reasons:

  • There’s a typo in the email used for your subscription

  • A different email address was used to create the subscription

In either case, our support team ([email protected]) is happy to look into the matter and assist you further, so kindly reach out to them directly.